returns

All sales are final. Every piece is one of one, measured and described with care.

Shipping. Every order ships tracked with USPS. Orders over $100 are insured for their full value. Orders over $500 need a signature. You can choose to skip it at checkout; if you do, once USPS shows the parcel delivered it's yours to look after, and we can't cover it going missing after that.

If it arrives damaged

• Write to us at [email protected] within 48 hours of delivery, with clear photos of the piece, the inner packing, the mailer or box, and the label.
• Keep the piece and all the packaging until the claim is settled. USPS may ask to see them.
• We file the claim with USPS. When it's approved, we refund the price of the piece to your original payment.
• If USPS turns the claim down because of how we packed it, we refund you ourselves.

If it's lost: once USPS confirms it's lost, we refund the price of the piece.

If tracking shows it delivered, it's delivered. We'll help you open a search with USPS.

If we sent the wrong piece, tell us within 48 hours and we'll put it right.

We can't accept returns for a change of mind, for color that looks different from screen to screen, or for a stone's natural character (matrix, pits, inclusions) shown or described in the listing. Pieces that have been set, cut or altered can't be returned. Original shipping isn't refunded.

Please write to us before opening a dispute with your bank. Most things are settled quickly by email.